Too often, what a provider says and what a patient understands are two different things. We close that gap — bringing clarity to every point of contact — and we equip the providers, build the platforms, and design the learning that make it happen.
In partnership with
Health Literacy Academy-Kenya (HLA) is a Nairobi-based social enterprise working in health systems — a limited company that operates on social-enterprise principles and reinvests its profits into the communities it serves. We translate the world's leading definition of health literacy — the ability to find, understand and use health information and services — into practical work on Kenyan ground.
We build with communities, providers and ministries — not for them. We strengthen the health workforce, design the learning, and build the digital platforms that carry information from the policy table to the household.
Plain language, accessible design. If a community can't understand it, it isn't finished.
Kenya-grounded. Solutions fit local realities, languages, infrastructure and policy.
We design with communities, providers and counties at the table.
Every programme is measured. Data decides what we scale.
We hand over systems and skills so impact outlives the engagement.
We design for the hardest-to-reach first.
We make it easier for communities to find, understand, and use health information and services — and we equip the providers, build the platforms, and design the learning that make it happen.
A Kenya where no one is left behind by health information they cannot find, cannot understand, or cannot act on.
Our work supports Kenya's digital health agenda — the Digital Health Act 2023, the Social Health Authority (SHA), KHIS and eCHIS — and the global health-literacy standard set by Healthy People 2030 and the CDC's health-literate organization framework.
HLA is a limited company that operates on social-enterprise principles. We put communities — not shareholders — at the centre of everything we do, and we reinvest our profits into the communities we work with: into health literacy, learning, and the systems that put better health within reach for more Kenyans.
Our work generates revenue — and that revenue doesn't leave the system. It flows back into the communities we serve, so every engagement makes the next one possible.
Revenue from provider training, digital platforms and advisory work.
Profit flows back — not out — into community health-literacy programmes.
Stronger health literacy, skills and systems that improve lives.
Communities need to find, understand and use health information. The workforce needs the skills to deliver it. The systems need to connect them. Here's how we make that happen.
We strengthen the people who deliver care — and design the learning that gets them there.
We design, deploy and support the software that runs health systems and learning.
We help hospitals, counties and ministries become health-literate organizations — and we make health information something every community can use.
Research, monitoring and evaluation that keeps every pillar honest.
Most breakdowns in care begin as breakdowns in communication — in the consultation, at the counter, on a label, in a discharge note. A health-literate organization makes it easy for everyone to find, understand and use health information at every point of contact. We assess, train and redesign — built on the field's recognised frameworks, so your investment aligns with national and global standards.
We assess the health-literacy environment of your facilities — signage, forms, navigation and communication climate — against recognised tools.
Assess & benchmarkWe help you assume everyone may struggle: simplify all communication and confirm understanding at every point of contact.
System-wide standardWe train your whole workforce — clinicians, reception and billing — in teach-back, show-me, chunk-and-check and plain language.
Confirm understandingWe design, test and translate print, audiovisual and digital materials — and consent forms — so they are easy to understand and act on.
Clear & effectiveWe improve signage, facility wayfinding and patient-navigator / CHP support so people can find and reach the services they need.
Easy accessWe strengthen informed consent, medication safety (brown-bag reviews, pictogram labels) and safe discharge and care transitions.
Patient safetyWe embed health literacy in your mission, planning, quality improvement and metrics — so it is organization-wide, not a one-off project.
Integral to missionWe include the populations you serve in designing, testing and evaluating health information and services.
Include those servedFrom assessment to workforce training to redesign, we partner with hospitals and government health teams to make health literacy measurable, organization-wide, and built to last.
Commission a health literacy engagement →Our reach spans the whole of Kenya — and every part of the health system, from the national policy table to the household.
National programmes, county health teams and public facilities — from policy and curriculum to digital rollout.
Hospitals and clinics adopting HMIS, quality systems and provider training.
Curriculum development, accreditation-ready programmes and eLearning for the next generation of providers.
Implementation, instructional design and platforms for donor- and partner-funded programmes.
Health literacy, education and demand generation at the household and CHP level.
We lead with proof, not adjectives — and we publish what we learn so the field moves forward.
Why content fidelity erodes between master trainers and frontline delivery — and how cascade architecture and ToT packaging protect it.
Read insight →A practical look at when learning-data standards earn their complexity — and when a simpler Moodle build serves the programme better.
Read insight →Supervision touchpoints, refresher cycles and supportive supervision tools that make community health worker training stick.
Read insight →However you come to the table, there's a way to work with us.
Commission a project — a health-literate organization assessment, provider training, an HMIS or LMS, a curriculum, or a community health-literacy programme designed end to end.
Commission a projectFund a programme with a social enterprise that reinvests its profits into communities — so your funding compounds, impact is measured, and local ownership lasts.
Fund a programmeCo-design or sub-contract — bring us in for instructional design, digital platforms or health-literacy expertise.
Co-design with usShare a brief, a challenge, or a partnership idea — we'll come back with how HLA can help, and how we'd measure it.
Begin a conversation →